Late Booking Policy

Any party booked less than 8 days before party date will incur a $50 late booking fee.

Any parties booking less than 8 days before the party date must pay in full to secure party.
 

Guest Count Policy

TRAVELING PARTIES: Guest count must be followed. A $15 additional fee will be charged for per any child over package headcount limit present at party. This is to ensure the safety of guests and make sure that we have enough assistants and materials to properly celebrate your special day! Any changes less than seven (7) days before the party may not be guaranteed and are ineligible for a refund.
 

Deposit & Confirmation

Your date, time and character selections cannot be held without a deposit. A non-refundable deposit of 50% of the total cost is due. This deposit secures your characters, date, time and party cost. There is no guarantee for any performance or price level without a deposit. No dates are held without payment.

FOR TICKETED EVENTS:

• Payment Schedule and Method:
  ​For your convenience, payments can be made online through the event link on ticketleap.com
   

• PAYMENT FOR TICKETED EVENTS:
  A non-refundable payment in full for each individual ticket price must be paid in order to secure the client's seat or meet and greet ticket.
   

• ADDITIONAL CHILDREN & ADULTS:
  If the number of people that you purchase for exceeds the disclosed number provided to Britt Renee Creative, there will not be any items provided to take home or be consumed if that is offered for the event. There will be an additional at the door $20 fee per person if anyone attending is not paid for in advance.
   

Character Change

We know that little one's change their minds as quickly as their imagination works and we want to support that! This is why, depending on availability, we offer character changes up to one (1) week before the party at no additional cost. There are no refunds on deposit due if a change of character requested cannot be accommodated.
 

If we ever have to change a character due to performer availability, you will receive a partial refund. We will work with you to replace the character with another one of your choice.
 

Rescheduling & Cancellation Policy

Once you make your deposit, we reserve our time, our performers’ time, and we honor our commitment to you. We understand that things can change, so we permit parties to be rescheduled (or package changed) on the following terms:

(a) the party must be rescheduled or changed within the next 90 days, subject to our availability which is not guaranteed;
(b) if you are rescheduling or changing more than 3 weeks prior to the party, no additional fee will be charged;
(c) if you are rescheduling or changing more than 1 week and less than 3 weeks prior to the party, you will be assessed a 10% change fee based on your total party fee; and
(d) if you are rescheduling or changing 1 week or less prior to the party, you will be assessed a 20% change fee based on your total party fee.
 

All deposits are non-refundable but can be used as a credit toward a rescheduled party, or may be used on event tickets hosted and run by Britt Renee Creative (exclusions apply) with any applicable changes fees deducted from it.
 

We’ve never had to a cancel a party, but if we do, you will get a full refund.
 

Rain Date

We cannot hold a rain date without an additional, non-refundable deposit of $150 per character. This deposit is not refunded when you have your party on the original date and time. To hold a rain date, we must pay our performers to be available for you.
 

Final Payment

Final payment for parties on Saturday & Sunday is due the WEDNESDAY/THURSDAY before your party. Final payment for parties during the week must be completed at least 24 hours before start time of party. Otherwise, party may be cancelled with no refund of deposit.
 

Photo Permission

*** Our Royal Assistants may take photos during your party! We do occasionally use these photos for promotional purposes and on our Social Media (we never share any private/personal information). If you do not want any photos from your party shared publicly please be sure to let us know prior to your party! If we capture any magical moments we will send them over to you after your party to enjoy!* If there is a child in attendance that cannot have their photo used for promotional purposes please inform us prior to the party or event! Without a written no you are consenting to the photos of your child and your guests being used by Britt Renee Creative LLC once you submit payment. These photos are not a substitute for professional photography and the quality or quantity are not guaranteed.
 

Your Party Performer

While we cannot guarantee a particular performer for a character, we always provide a magical experience.
 

Performer Arrival Time

We always plan to arrive at your party early so we can find a perfectly hidden parking space and enter with a Grand Entrance right on time (if not early). However, as our Princesses/characters are lucky enough to attend many celebrations throughout the day, sometimes things don’t go as planned.
 

If something out of our control such as traffic, delays, sickness or a car problem is going to make our performers late we will always try to contact you before your scheduled party time whenever possible. Please allow up to 20 minutes after your scheduled start time for the Princesses/characters to arrive incase of any emergency. Thank you!